Middle East Daily
    Hot News
    News

    Diriyah Company Signs Strategic Trade Travel Agreements for Diriyah, The City of Earth, with Global Travel Partners Abercrombie & Kent and Almosafer

    Business

    Yas Marina Circuit adopts HITEK’s CAFM smart technology to improve efficiency & sustainability

    Business

    Millennium Hotels and Resorts MEA & Lakhraim Group, signs agreement with Umm Al Quwain’s Tourism & Archaeology Department to strengthen ties with the tourism sector

    Important Pages:
    • Privacy Policy
    • Terms & Conditions
    Facebook Twitter Instagram Pinterest
    • Privacy Policy
    • Terms & Conditions
    Tuesday, June 17
    Facebook Twitter
    Middle East Daily
    • Home
    • News

      Marugame Udon, World’s largest Udon restaurant chain set to make its grand debut in the UAE

      PRCA Mena launches regional podcast ‘AL SIDQ’ hosted by Conrad Egbert

      Johnson Controls launches OpenBlue workplace in the Middle East

      Aldar joins inaugural Abu Dhabi Infrastructure Summit 2025 as real estate partner

      Hamdan Bin Rashid Al Maktoum Foundation Visits Schools Across UAE to Highlight Educational Awards

    • Business

      Strengthening financial access in key industrial areas: ahlibank opens Rusayl branch

      Bahrain Airport Company signs MoU with Valo Aviation, at Paris Airshow 2025

      PRCA Mena launches regional podcast ‘AL SIDQ’ hosted by Conrad Egbert

      Octane secures $5.2mln to transform fleet payments across MENA

      Johnson Controls launches OpenBlue workplace in the Middle East

    • Technology

      CNTXT AI and Actualize Partner to Launch Dialect-Aware Arabic AI Voice Agent, Targeting GCC’s $2.2B Conversational AI Market

      CNTXT AI and Beam Partner to Tackle the Gulf’s $5.4 Billion AI Agent Opportunity

      Meta AI App goes live in MENA

      CNTXT AI Unveils Munsit: The Most Accurate Arabic Speech Recognition Model

      New York City Dermatologist Brings Revolutionary Hair Loss Treatments to Dubai

    • Lifestyle

      Marugame Udon, World’s largest Udon restaurant chain set to make its grand debut in the UAE

      MAIA Luxury: Where heritage meets haute couture in the heart of Dubai

      Discover ‘Central Chidlom: The Store of Bangkok,’  a World-Class Luxury Shopping Experience for Middle Eastern Travellers

      G-SHOCK Launches GA-V01 in the UAE — A Bold New Era for Watch Design

      The Art of Stillness: Why Nolinski Venezia is the Summer Escape GCC Travellers Didn’t Know They Needed

    Breaking News:
    • Strengthening financial access in key industrial areas: ahlibank opens Rusayl branch
    • Bahrain Airport Company signs MoU with Valo Aviation, at Paris Airshow 2025
    • Marugame Udon, World’s largest Udon restaurant chain set to make its grand debut in the UAE
    • PRCA Mena launches regional podcast ‘AL SIDQ’ hosted by Conrad Egbert
    • Octane secures $5.2mln to transform fleet payments across MENA
    • Johnson Controls launches OpenBlue workplace in the Middle East
    • MAIA Luxury: Where heritage meets haute couture in the heart of Dubai
    • Discover ‘Central Chidlom: The Store of Bangkok,’  a World-Class Luxury Shopping Experience for Middle Eastern Travellers
    Middle East Daily
    Home » Transforming Customer Experiences: Regional Brands Invest Big in AI and CX Infrastructure, Reveals CX Live Intelligence Report 2023
    Business

    Transforming Customer Experiences: Regional Brands Invest Big in AI and CX Infrastructure, Reveals CX Live Intelligence Report 2023

    Share
    Facebook Twitter LinkedIn Pinterest WhatsApp

    Recognized as one of the top global events in the CX domain, The Customer Experience Live Show Middle East commenced its 6th edition with the launch of the 2023 Customer Experience Live Intelligence Report. This highly anticipated report unveiled key insights and priorities shaping the CX landscape in the Middle East, showcasing the transformative potential of Artificial Intelligence (AI) and Machine Learning (ML) in driving loyalty, growth, and operational efficiencies.

    The report highlighted that organizations in the Middle East are prioritizing the strengthening of their AI capabilities and CX infrastructure. An impressive 52% of companies are prepared to invest over $200,000 in advancing their CX tech capabilities this year, indicating a significant commitment to harnessing the power of AI and ML. By leveraging these technologies, businesses can gain a deeper understanding of customer behavior, enabling them to deliver personalized brand experiences and optimize customer journey mapping for enhanced CX.

    Furthermore, the report revealed that 37% of companies are investing in AI, recognizing its potential to continuously translate customer interactions into actionable insights. Additionally, 32% of organizations are prioritizing Workflow Automation to drive operational efficiencies and improve customer experiences.

    To meet the objectives of their CX strategies, organizations are upgrading their customer experience tools. The report indicated that 27% of organizations are investing in Customer Relationship Platforms, 21% in Personalization Platforms, 21% in Contact Center Solutions, and 27% are re-evaluating Customer Feedback Management tools.

    Moreover, 40% are enhancing their CRM and Customer Data Platforms, while 35% are re-assessing Customer Journey Mapping Platforms for 2023.

    During the launch of the Customer Experience Live Intelligence Report 2023, Ayusha Tyagi, Managing Director of Customer Experience Live, emphasized the importance of leveraging technology solutions to gain a better understanding of customers, leading to tangible return on investment (ROI) for brands and businesses.

    Highlighting the significance of CX, Shanila Laiju, CEO of Medcare, stated, “Medcare is committed to delivering the best care and experience to its customers. CX is embedded in our culture and values, and we take pride in continually strengthening it.”

    The 6th edition of the highly esteemed Customer Experience Live Show Middle East took place over two days on 23-24 May, 2023, at The Address Hotel-Dubai Marina. This globally recognized event, held in conjunction with the inaugural editions of the CMO Show Middle East 2023 and Contact Center Show Middle East 2023, further cemented its standing as the foremost global gathering in the CX domain. Distinguished CX leaders from regional and global contexts converged at the event, creating an unparalleled platform for exploring cutting-edge technologies, innovative business models, and customer-centric strategies aimed at driving corporate performance and surmounting industry challenges.

    Additionally, the Customer Experience Live awards program honored exceptional CX initiatives by esteemed organizations such as stc, Dubai Police, ACWA Power, Riyadh Airports, Saudi EXIM, ccc by stc, Medcare, Foulath Holding, Bank AlJazira, Saudia Cargo, Invita, and Raya CX. These organizations were recognized for their benchmark excellence in delivering outstanding customer experiences.

    Mansour Al Dalaan, CEO of ccc by stc, expressed excitement about the digital transformation in CX, highlighting the organization’s commitment to designing futuristic solutions. Similarly, representatives from channels by stc emphasized that customer experience is pivotal for improvement, with customer satisfaction serving as the driving force behind their endeavors.

    To download the report and to know more about Customer Experience Live, visit 

    https://www.customer-experience.live

    Share. Facebook Twitter Pinterest LinkedIn WhatsApp

    Related Posts

    Business

    Strengthening financial access in key industrial areas: ahlibank opens Rusayl branch

    Business

    Bahrain Airport Company signs MoU with Valo Aviation, at Paris Airshow 2025

    Business

    PRCA Mena launches regional podcast ‘AL SIDQ’ hosted by Conrad Egbert

    Business

    Octane secures $5.2mln to transform fleet payments across MENA

    Business

    Johnson Controls launches OpenBlue workplace in the Middle East

    Business

    Mannai Automotive Group and BYD ink initial order for Denza and Yangwang

    Business

    SBC Awards Europe: Meet the 2025 Winners 

    Business

    Trinasolar Reaffirms Tier 1 Status in BNEF Q2 2025 List, Underscoring Exceptional Bankability and Global Trust

    Follow Us
    • Facebook
    • Twitter
    Top Posts
    Business

    Dubai Awards Three Winners from India and Austria at first of its kind ‘Global Prompt Engineering Championship’

    Dubai, United Arab Emirates– Dubai has pledged to train a million people in AI prompt over…

    Lifestyle

    Liu Shiming Art Foundation Partners with AUC to Foster Artistic and Cultural Initiatives

    At an official ceremony on February 26th at the American University in Cairo (AUC), the…

    Business

    Alteryx Releases AI Trends For 2024: Driving Transformation And Empowerment In The Global Business Landscape

    Alteryx, Inc. (NYSE: AYX), the Analytics Cloud Platform company, has released its predictions for AI…

    Business

    With unwavering commitment and a hunger to learn, Abdallah Hawshar scales the success of his venture, Crown Digital Agency, amid pandemic challenges

    Following one’s passion can be a long, arduous, and, at times, heartbreaking journey. As a…

    Business

    Europe’s iGaming Hub to Host 6,000 Strong at SBC Summit Malta

    Malta’s gaming scene is about to come alive as 6,000 professionals gather for the first-ever SBC Summit Malta—a…

    Welcome to Middle East Daily, your daily dose of news and insights from the heart of the Middle East. Explore the latest headlines, delve into thought-provoking analysis, and engage with stories that define our region's narrative.

    Facebook Twitter
    Categories
    • Business (249)
    • Lifestyle (109)
    • News (114)
    • Technology (70)
    Top Insights
    Business

    POCO F7 Series: Unleashing Unstoppable Power in the UAE!

    Business

    ASPEN REINFORCES SAUDI MARKET LEADERSHIP WITH NEW MIDDLE EAST REGION HQ IN RIYADH

    © 2025 Middle East Daily.
    • Home
    • Privacy Policy
    • Terms & Conditions

    Type above and press Enter to search. Press Esc to cancel.