18 November 2025 (Brussels) — The International Air Transport Association (IATA) reiterated its strong concern that proposed reforms by the European Parliament to EU261 consumer rights regulation will entrench and worsen its flaws, which have ensured ever-rising costs to consumers and airlines, while failing to tackle the main concerns of passengers.
The shortcomings of EU261 have been known for years. In June, European governments finally acted to put in place changes to EU261 that would safeguard connectivity and preserve the competitiveness of European aviation. While far from perfect, the European Council attempted to achieve a more balanced regulation – which has always been the objective of reviewing EU261. The most notable reform was to move the thresholds for compensation from the present three hours to four hours for short haul and nine hours for long haul. This would reduce the perverse incentive for airlines to cancel delayed flights, and be consistent with passengers’ preference to arrive late rather than not at all.
The European Parliament is seeking not just to eliminate these threshold improvements, but add numerous additional measures, such as the ability to bring a cabin bag for free. There is no evidence passengers want these provisions and much less that they are willing to pay higher fares as a result. IATA’s passenger survey in May showed 72% prefer to have the lowest fare and pay for additional services as required. The same survey noted that 97% of passengers were ‘somewhat’ or ‘very’ satisfied with their most recent flight. Furthermore, IATA analysis of Eurocontrol statistics has discovered that less than 1% of flights are delayed beyond three hours. This means that 99% of passengers are paying for a compensation scheme which only 1% of travelers benefit from, and it follows that the compensation scheme should therefore offer as much value for money as possible.
'Everyone knows there's no such thing as a free lunch
Similarly, there is no such thing as a ‘free’ bag or ‘free’ compensation thresholds. The EU Parliament’s new provisions to EU261 work as a ‘reverse Robin Hood’, putting further costs on to the 99% of passengers who don’t benefit from it. They are imposing things people haven’t asked for, and don’t want to pay for unless they choose to. Given the choice, passengers would prefer to pay for a less gold-plated compensation scheme in exchange for lower fares. MEPs are meddling in business and operational issues they don’t understand. It’s essential the Parliament’s proposals are modified, and the Council position is upheld. The best guarantee of great customer service is choice and competition delivered by a thriving air transport market. Correct reform of EU261 can be the starting point for a meaningful competitiveness strategy for European aviation, and show that European politicians are serious about the lessons of last year’s Draghi report and the need for fewer and smarter regulations,’ said Willie Walsh, IATA’s Director General.
The need for action is growing ever more urgent. European air connectivity growth has slowed in some of the most important markets. IATA Economics research shows that in the 2014-2024 period, on average, France’s connectivity grew by only 2.2% per year, the Netherlands by 2.9%, and Germany by just 0.4%. Governments should be pulling every lever at their disposal to create an air transport industry that is more competitive. That means not just the right reform of EU261, but also:
The combination of these additional costs is making the profit margins and viability of many new routes or adding frequences highly questionable, reducing choice for consumers.