Cementing the Bank’s leadership role in Kuwait’s digital transformation and banking innovation
In line with its progressive and forward-looking banking innovation and digital transformation strategy, Burgan Bank attended the Business Suite Innovation Day, hosted by the Bank’s strategic partner SAP, a global leader in enterprise applications and business AI. The event, held under the theme “Kuwait’s Digital Future: driven by connected Applications, Data and AI”, took place at Waldorf Astoria Kuwait, under the patronage of the Ministry of State for Communication Affairs. As part of the event’s Customer Celebration ceremony, Mr. Ahmad Hajeyah, Assistant General Manager – Technology Factory, accepted the Digital Transformation Excellence Award for its outstanding achievements in leveraging SAP technologies to enhance operational efficiency, customer experience, and innovation in the banking sector on behalf of Burgan Bank.
Burgan Bank’s recognition and participation are a testament to its far-reaching influence across the local and regional technology and banking innovation markets, as well as its ongoing contribution to ensuring the success of Kuwait Vision 2035.
“On behalf of Burgan Bank, we are honored to be recognized by our valuable partners at SAP for our Digital Transformation Excellence in utilizing SAP technologies to magnify the value of data as a resource on all operational fronts,” said Mr. Barrak Al-Mattar, General Manager- Information Technology at Burgan Bank “Information and technology are two of the strongest forces driving global markets and economies, and as part of our future ready culture and momentous digital transformation journey, we spare no effort to invest in the latest information management software. For this reason, our strategic partnership with SAP is pivotal to our culture, which leverages data optimization and analytics for constantly advancing everything from banking offerings to employee experience and overall culture.”
“We are delighted to recognize Burgan Bank with the Digital Transformation Excellence Award at our SAP Business Suite Innovation Day,” said Sundus Bushahri, Managing Director, SAP Kuwait. “Burgan Bank has demonstrated exceptional leadership in leveraging SAP technologies to enhance operational efficiency, elevate customer experiences, and foster innovation within Kuwait’s banking sector. Its strategic commitment to digital transformation aligns seamlessly with Kuwait’s vision for sustainable growth and technological advancement. We are proud of our strong partnership with Burgan Bank and look forward to continuing our collaboration as the bank sets new benchmarks for technology-driven excellence in the region.”
The SAP regional team selected Burgan Bank for this award in light of its demonstrated success in adopting and integrating SAP solutions across business functions; measurable impact on efficiency, innovation, and customer centric processes; strategic alignment with Kuwait’s vision for digital transformation and sustainable growth; and partnership strength and continued collaboration with SAP toward technology-led excellence.
In addition to the awards and recognitions, the event covered several angles of Kuwait’s Digital Future through insightful keynote speeches and panel discussions, with a focus on ‘Empowering People and Processes for Effective Digital Transformation’, ‘Driving Sustainable Transformation with SAP’, ‘Turning Data into Action’, and ‘Igniting AI-Driven Insights Breakthroughs’, among other important discussions. In addition to the valuable industry insights and novel use cases for SAP software for ambitious institutions ready to launch in a digital-first, customer-centric future, the event presented an opportunity for Burgan Bank to grow its network of forward-looking industry partners.
Among Burgan Bank’s most notable and recent achievements in line with its vision and strategy to be the most modern and progressive bank in Kuwait is its partnership deal with SAP to deploy the cutting-edge, full-suite human resources management (HRM) system, SuccessFactors. The agreement to adopt this integrated AI and data-driven system marked a feat for the Bank’s human resources and IT departments, which provided employees with advanced technical experience that supports their holistic growth.
It serves to note that, as a leader of digital transformation and banking innovation in Kuwait, Burgan Bank continues to support and participate in the most impactful local, regional, and international events on financial technology and innovation. These efforts include the Bank’s participation in the IDC Kuwait CIO Summit 2025, held under the theme “Architecting an AI-Fueled Business” as well as Kuwait’s biggest technology and innovation event, NEXUS 2024. In recognition of the Bank’s notable impact on the industry, Mr. Al-Mattar was awarded the “Legend CIO” award in the “20+ years’ experience in the field” category, as part of the World CIO 200 Summit’s recognition of the most influential IT leaders in their respective industries worldwide in 2024.